Workshops

Everyone deserves to feel invested in by their employer... we all love to feel secure and confident in our abilities.” - Joanne, Train My Team

Our workshops are affordable and locally delivered, enabling all businesses in West Wales access to relevant and effective development tools for their teams. They are fun and full of energy, engaging each individual while considering all learning styles, abilities and levels of experience.

Peer workshops draw on shared experiences many small West Wales businesses and their teams encounter. This creates connections, enabling people to relate to each other. The workshops allow individuals to explore and reflect on their own behaviours and working styles, identifying their development needs for their future success within your company.

Be the reason someone smiles today” - Unknown

Essential Customer Care
Do you find it difficult to find the time to develop, and deliver, engaging, empowering and effective training for a small/medium team, or a new or lone worker? Our peer-based workshops allow each individual team member to discover, for themselves, their own importance and responsibility within your business, and what it means to your customers, your business and ultimately their own future.
 
Our uplifting and energetic approach uses coaching and experiential methods to accelerate learning and energise your team. Our style focuses on, and encourages, a deep pride and passion for great customer care.
Your team members will learn to value each customer as much you do, and how to strengthen the consistency and level of service your customers have come to expect from your brand.
 
Advanced Customer Care
From a development point of view, advancing a team member’s responsibility within customer service is the first step to succession planning for a future team leader. Confidently and competently handling difficult customer relations will encourage assertiveness and initiative for future leadership roles. Our advanced customer service workshop focuses on difficult case studies, how to minimise negative impact on the business and how to develop great in-house initiatives. They also learn how instilling a culture of fantastic customer care not only retains regular custom, but also fosters an environment for productive and positive teams.

The art of communication is the language of leadership” - James Humes

Management
We understand that small businesses have close-knit teams, within close-knit communities, and can often be family-run. Naturally, yourself or your managers will regularly work with family and friends, friends of friends and even their extended acquaintances. Our workshops focus on the possible difficulties regarding the management of small businesses in your community and how to identify and prevent issues arising.

Leadership
How employees and peers view your brand and culture is paramount to you as a respected employer in your local area. Even more important should you wish to expand and open new ventures in neighbouring communities, when you need consistency to cement your brand.

We explore the benefits of being a smaller business in your community. Managers discover how they can lead your team to create, maintain or develop a culture that stands out from big named brands and other competitors. Whilst crucial to leading the team, your managers are also imperative to the business’ status, and reputation, within your community, where word of mouth means everything!

Importantly managers will identify and develop their own style of leadership and management and the effects of this on individuals as well as the overall team. Our peer-based workshops aim to improve your manager’s ability to increase your team’s productivity, increase your turnover and to increase your team’s dedication to your business.

The best development programmes change the way people see themselves” - John Bright

Personal development is primarily about giving individuals (in particular management) the opportunity to expand their skill set and fine tune their abilities.

Our personal development workshops & one-to-one sessions are focused on particular key subjects, to increase a person’s capabilities or confidence in that area. From assertiveness and communication to coaching skills and time-management we explore these subjects in a practical and experiential manner. Workshops are energetic and empowering, with self-reflection and mindfulness as a running theme throughout. This encourages the the self-belief needed to move forward within certain areas of development, becoming the best asset they can be to your team and your business.

When considering the succession plan for your team, you may find one of our workshops beneficial to an idividual you wish to promote one day. By investing in that team member early via an empowering workshop, you will give your valued team member the level footing they need to succeed and flourish within your business.

A brand for a company is like a reputation for a person” - Jeff Bezos

As a business owner you will understand how the culture of your business affects the aspirations you have for your brand. Your brand and culture go hand-in-hand to benefit yourself, your team, your customers and, ultimately, your community.
 
By identifying and developing a strong passion for your brand and culture throughout your whole team, you will continue to further cement your business into your community... while others may come and go around you.
 
Perhaps you want a culture shift altogether to modernise or reflect changes in your market demographic. Or maybe you want to maintain and reinforce what you have already achieved, but just need to refocus or re-energise your team?
 
Whatever your requirements, discover how to encourage your team to “buy-in” and “adopt” your visions to develop, or maintain, a strong culture, promoting your brand to its greatest potential within your community.