Testimonials

We are a local family run business and really strive for our staff to deliver excellent customer service.” - Gemma Evans, Business Owner

“Joanne recently carried out a customer service training session with 18+ staff members. We are a local family run business and really strive for our staff to deliver excellent customer service. Joanne’s training session was perfect for what we were looking for. She delivered a really clear training session on which all my staff were fully engaged and forthcoming. From start to finish my staff were completely involved and listened to all Joanne had to offer. She has a very warm and welcoming persona in which my staff members felt at ease to interact with her and others around them. Joanne got them all involved in group activities in order to show them how we can better customer service. All staff members enjoyed the training session and felt it gave them lots off information to deliver better customer service. After the training session we felt that all staff had taken on all the points that Joanne delivered and are now offering a more desirable customer experience . I would 100% recommend using Joanne as a training tool in the customer service trade and will no doubt use her again for this and other training sessions such as management etc.”

Gemma Evans, Business Owner